Admissibility
Warranty claims will be admissible in all cases where the product does not meet the quality conditions offered by the manufacturer, producer, or distributor. Promotional or sale products come with a warranty, except in cases where it is expressly stated that they are remanufactured or contain a circumstance, defect, or damage that affects their suitability and this was accepted by the buyer at the time of purchase.

Timeliness
Warranty claims must be submitted within three (3) business days following receipt of the product by the consumer, buyer, or client. Claims outside the warranty period granted by MEQ. COSMETICS SAS or by its allied manufacturers will not be processed.

Requirements for Warranty Claims
The consumer must submit the claim in writing (without prejudice to the provisions of Article 58 of Law 1480 of 2011). Proof of purchase must be provided (without prejudice to the provisions of Article 27 of Law 1480 of 2011). The defect of the product must be descriptively indicated, and if requested, the product must be returned to the store for analysis.

Response

MEQ. COSMETICS SAS will respond to claims within fifteen (15) business days, as ordered by Article 58 of Law 1480 of 2011; in any case, if the warranty is applicable, it will act as follows:

​1) The refund of money according to the value paid at the time of purchase will proceed only in the following cases:

• ​When the product is discontinued and/or out of stock. In such an event, the consumer may opt for the generation of a credit balance for purchase or the refund of the money paid for the good subject to warranty.
• ​When the consumer opts for a refund for the effectiveness of the legal warranty, the reimbursement will occur no later than five (5) business days following the request, provided that the consumer makes the good subject to the legal warranty claim available within three (3) business days following the request and free of encumbrances. In cases where the refund is made by bank deposit, the consumer must provide the necessary data for this purpose; if the operation or transaction generates an additional cost, this will be assumed by the consumer.
  
  Exclusions

The warranty will not be effective in the following cases:

​a) When the damage results from improper use of the product by the consumer, or failure to follow the product's instructions for use, conservation, or storage.

​b) When there are interventions by third parties other than the technical centers authorized by the supplier or manufacturer of the product.

​c) When the damage or deterioration results from force majeure or an act of God.

​d) In other cases provided for in current legal or regulatory standards.

PARAGRAPH. When the damage, breakdown, loss, deterioration, or alteration of the product originates from or is attributable to the transport company, the consumer, client, or buyer must make the respective claim to the transport company, as MEQ. COSMETICS SAS is not responsible for the use or handling given to the product by the transport company, and the buyer, client, or consumer must make the respective claims to the transport company. For these purposes, the shipment must be fully insured. MEQ. COSMETICS SAS assures its clients or consumers that shipments are made with the utmost diligence and care. To make a warranty claim for any product purchased through our authorized channels or any other market means provided by MEQ. COSMETICS SAS, the client or consumer may submit their request through the customer service line, which is: +57 322 6862682 or via email meqcosmetics@gmail.com in the following manner:

1. The client or consumer must inform through the line that they will exercise their right to request a product warranty, clearly stating: full name, buyer's ID number, order number, invoice number, and any other information requested.
2. The customer service area of MEQ. COSMETICS SAS will review the request and, if necessary, request the return of the product for physical inspection, coordinating with the client the manner in which the product should be returned.
3. If the warranty is applicable, MEQ. COSMETICS SAS will indicate the procedure to make it effective, and if not, a formal response will be generated explaining the reasons why it is not applicable.

Returns
Under no circumstances will MEQ. COSMETICS SAS issue a refund, except for legal cases where the right of withdrawal and warranty apply, in accordance with the rules provided by law for such rights.

MEQ. COSMETICS SAS has a return period of five (5) business days from the date the carrier delivers your order to the address provided at the time of purchase. Such a refund must be notified before the five (5) business days expire through our customer service line for warranty requests.

To comply with returns and without prejudice to what is mentioned in the warranty text, the consumer or buyer may, if such warranty is granted, choose from the following options:

To comply with returns and without prejudice to what is mentioned in the warranty text, the consumer or buyer may, if such warranty is granted, choose from the following options:

1. Product exchange (subject to inventory availability). Exchanges can only be made for products of equal or lesser value than the original. If a difference applies, a credit for that amount will be issued for a new purchase. If there is no availability for an exchange, the value of the product(s) will be issued as a credit for a new purchase. Exchanges will be dispatched within five (5) business days after the warranted product is received at the warehouse, and the same delivery times as a regular delivery will apply.
2. Money refund. (only for returns associated with product quality), the refund will be made via electronic transfer or another method granted and agreed upon by the parties.
   
   When payment is made by credit card, the refund to the card may take up to 30 business days; this time is an estimate and is subject to the internal process of the card-issuing bank. MEQ. COSMETICS SAS will not be responsible for deductions or retentions of money for services that the financial institution may apply. For cash payments, the refund will be made to a payment channel agreed upon between the consumer or buyer and MEQ. COSMETICS SAS; in the event that the product does not meet the conditions for accepting the warranty, we will inform you of the reason why the warranty does not proceed, and if the product was sent to us, it will be returned to the initial shipping address.

RIGHT OF WITHDRAWAL
If the purchase was made through electronic payments, the consumer has a right of withdrawal. In accordance with the Right of Withdrawal established in Article 47 of Law 1480 of 2011, the consumer must exercise this right within the first five (5) business days following the date the product was delivered, for the return.
Invoking the right of withdrawal, the customer must return the product by the same means and in the same conditions in which it was received, with the customer or consumer bearing the costs of the return shipping in exercising this right of withdrawal, and within three (3) days following the request, the shipping method will be coordinated with the customer or consumer, either by land or air transport. It is the responsibility of the customer or consumer to manage the shipment through the transport company used by the company for the initial shipment. If the customer or consumer sends it through a different carrier, they must inform the company once the return shipment is committed, indicating the name of the carrier, dispatch guide, and other necessary and inherent information for said management and to identify the carrier. MEQ. COSMETICS SAS is not responsible for damages or losses that occur during the return of the product in exercising the right of withdrawal, in which case, the customer or buyer understands that they assume the risk.

To manage the return of your product and exercise the right of withdrawal, you must communicate through the customer service channel designated by MEQ. COSMETICS SAS (+57 322 6862682 or email meqcosmetics@gmail.co). If all the aforementioned conditions are met, BLANCA NUBIA BUITRAGO DE RUIZ will refund the total amount paid within a period not exceeding five (5) business days, without making any deductions.

PAYMENT REVERSAL

As indicated in the terms and conditions, the law states that in sales made through e-commerce mechanisms, such as the internet or via WhatsApp, and where a credit card, debit card, or any other electronic payment instrument has been used for payment, the participants in the payment process must reverse payments requested by the consumer when it is subject to fraud, or corresponds to an unsolicited operation, or the purchased product is not received. For the payment reversal to proceed, within three (3) business days following the date the consumer became aware of the fraudulent or unsolicited operation or that they should have received the product without it matching what was requested, the consumer must submit their request to MEQ. COSMETICS SAS and return the product, when appropriate, within three (3) business days following the request for payment reversal. To process the return of products (in cases where they have been delivered), the Customer Service area of MEQ. COSMETICS SAS will coordinate with the customer or buyer the date on which the return will be made by the same shipping methods; for these purposes, the rules for return by warranty and withdrawal will be followed.

MEQ.COSMETICS SAS, in compliance with current regulations and reiterating its commitment to customers and consumers, informs them:

Below, we present the conditions and means through which our customers and consumers may request a refund and warranty for products purchased.

• Warranty: This is the support obtained when a product is purchased, and in the event of any inconvenience, our customer or consumer requests a solution to the problem presented.
• Refund: This is the process carried out when there is any irregularity regarding the product acquired through any of this company's sales channels.

1. BY THE PRODUCER

The PRODUCER undertakes to deliver to the BUYER the products
detailed in the purchase order according to the specified characteristics and
within the agreed timeframe.

The PRODUCER is not responsible for the poor condition of the product when it is caused by its
transport, since the products are delivered in optimal
conditions to the courier company. Therefore, the courier company will be responsible for such a situation, as well as for theft, loss or damage, taking into account that the merchandise must be insured for the actual value of the products.

2. BY THE BUYER:

a) Pay invoices within the agreed timeframe.

b) Receive the products detailed in the purchase order, according to the specified characteristics and within the agreed timeframe according to the purchase and dispatch order.

c) Do not modify any specification, information, form, among others, of the products both in the containers and on the labels). The buyer must always document by video and photos, whether or not there is an irregularity upon receiving their order; the recording must show the moment the package begins to be opened, the products received, and if any product is damaged, it must be recorded in the same video.

e) The BUYER must bear in mind that when receiving the order from the carrier, they must observe the condition of the box, ensuring that it does not have: dents, openings, re-sealed with tape different from the original packaging, a damp box with signs
of spilled product. If your package shows any of these characteristics, it is very important that you make the corresponding observation on the delivery slip, also bear in mind to check the internal condition of the package before signing the delivery slip, since damage to the merchandise is not only reflected externally but also internally and this must be recorded on the slip.

f) The PRODUCER, in order to perform good management, will help the buyer to file a PQR (Complaint, Claim, or Request) with the carrier for mistreatment or missing merchandise, but the PRODUCER is not responsible for the decisions made by the courier company. It should be noted that the PRODUCER assists with the PQR procedure but does not guarantee that compensation will be paid, as these decisions are internal processes of the carrier. g) The BUYER must bear in mind that the entire order placed must be associated with a single delivery destination. h) In case of additional costs for the return of the package from the carrier to the company due to unsuccessful delivery, these must be assumed by the customer. i) The BUYER must bear in mind that after the PRODUCER receives payment for the order, it takes 1 to 3 business days for it to be dispatched to the corresponding destination.

WHEREAS

Law 1581 of October 17, 2012, issued the General Personal Data Protection Regime, which aims to develop the constitutional right of all people to know, update and rectify information collected about them in databases or files, and the other constitutional rights, freedoms and guarantees referred to in Article 15 of the Political Constitution; as well as the right to information enshrined in Article 20 thereof.

That by Decree 1377 of June 27, 2013, the aspects concerning the implementation and compliance of Law 1581 of 2012 were regulated.

That MEQ. COSMETICS SAS, in compliance with the provisions of said regulations and being responsible for the processing of personal data of its employees and clients, must issue its own personal data processing policies.

RESOLVES

To adopt the following information processing and personal data protection policies for the company MEQ. COSMETICS SAS.

ARTICLE ONE: GENERAL PRINCIPLES AND POSTULATES.

MEQ. COSMETICS SAS, in the exercise of its administrative and commercial activities, will process information and personal data, under the following principles that, in accordance with Law 1581 of 2012, constitute the rules for the collection, handling, use, processing, storage and exchange of personal data:

a) Principle of legality: In the use, capture, collection and
processing of personal data, the current and applicable provisions governing the processing of personal data and other related fundamental rights will be applied.

b) Principle of freedom: The use, capture, collection and
processing of personal data can only be carried out with the
prior, express and informed consent of the Data Subject. Personal data may not
be obtained or disclosed without prior authorization, or in the absence of a
legal, statutory, or judicial mandate that waives consent.

c) Principle of purpose: The use, capture, collection and processing of personal data to which MEQ. COSMETICS SAS has access and that are collected and compiled by it, will be subordinated to and will serve a legitimate purpose, which will be informed to the respective data subject.

d) Principle of truthfulness or quality: The information subject to the use, capture, collection and processing of personal data must be truthful, complete, accurate, updated, verifiable and understandable; partial, incomplete, fragmented or misleading data may not be used.

e) Principle of transparency: In the use, capture, collection and processing of personal data, the Data Subject's right to obtain from MEQ. COSMETICS SAS, at any time and without restrictions, information about the existence of any type of information or personal data that is of their interest or ownership is guaranteed.

f) Principle of restricted access and circulation: Personal data, except for public information, will not be available on the Internet or other means of mass dissemination or communication, unless access is technically controllable to provide restricted knowledge only to the Data Subjects or authorized third parties. For these purposes, MEQ. COSMETICS SAS's obligation will be one of means.

g) Principle of security: Personal data and information used, captured, collected and subject to processing by MEQ. COSMETICS SAS, will be protected to the extent that technical resources and minimum standards allow, through the adoption of technological protection measures, protocols, and all types of administrative measures that are necessary to provide security to electronic records and repositories, preventing their alteration, modification, loss, consultation, and in general against any unauthorized use or access.

h) Principle of confidentiality: MEQ. COSMETICS SAS undertakes to keep and maintain strictly confidential and not disclose to third parties, all personal, commercial, accounting, technical or any other type of information provided in the execution and exercise of its functions. All persons currently working or who may be hired in the future for this purpose, in the administration and management of databases, must sign an additional document or addendum to their employment or service contract in order to ensure such commitment. This obligation persists and remains even after the termination of their relationship with any of the tasks that comprise the Processing.

ARTICLE TWO: DEFINITIONS
In accordance with current legal regulations, the following definitions are adopted, which will be applied to the information processing procedures established within MEQ. COSMETICS SAS: 

Authorization: Prior,
express and informed consent of the data subject for the processing of personal data.

Database: Organized set of personal data that is subject to processing.

Personal data: Any information linked or that can be associated with one or more determined or determinable natural persons.

Data Controller: Natural or legal person, public or private, who, alone or in association with others, decides on the database and/or the processing of the data.

For the purposes of this resolution, the data controller for personal data of administrative personnel or commercial users is MEQ. COSMETICS SAS, with Identification Number 902061166, domiciled in the city of Medellín, Antioquia - Colombia. Address: Calle 53 # 42-10,
Telephone +57 322 6862683

Data Processor: Natural or legal person, public or private, who, alone or in association with others, processes personal data on behalf of the Data Controller.

Data Subject: Natural person whose personal data is subject to processing.

Processing: Any operation or set of operations on personal
data, such as collection, storage, use, circulation or
deletion.

Sensitive data:  Those that affect the privacy of the data subject or whose improper use may lead to discrimination, such as those that reveal racial or ethnic origin, political orientation, religious or philosophical convictions, membership of trade unions, social organizations, human rights organizations or those that promote the interests of any political party or that guarantee the rights and guarantees of opposition political parties, as well as data relating to health, sexual life and biometric data, among others, the capture of still or moving images, fingerprints, photographs, iris, voice, facial or palm recognition, etc.

ARTICLE THREE: PROCESSING OF SENSITIVE DATA

MEQ. COSMETICS SAS, may only use and process data classified as sensitive when:

a) The Data Subject has given explicit authorization for such processing, except in cases where the law does not require such authorization.

b) The Processing is necessary to safeguard the vital interest of the data subject and they are physically or legally incapacitated. In these events, legal representatives must grant their authorization.

c) The Processing is carried out in the course of legitimate activities and with due guarantees by a foundation, NGO, association or any other non-profit organization, whose purpose is political, philosophical, religious or trade union, provided that they refer exclusively to its members or to persons who maintain regular contact due to its purpose. In these events, the data may not be provided to third parties without the authorization of the data subject.

d) The Processing refers to data that are necessary for the recognition, exercise or defense of a right in a judicial process.

e) The Processing has a historical, statistical or scientific purpose. In this event, measures leading to the suppression of the identity of the Data Subjects must be adopted.

PARAGRAPH: The processing of sensitive data requires the prior, express and informed authorization of the data subject, except in the cases expressly indicated in this Resolution.

ARTICLE FOUR: PROCESSING OF PERSONAL DATA OF MINORS

MEQ. COSMETICS SAS will guarantee compliance with the special regulations governing the protection of minors; consequently, the processing of personal data of minors is prohibited, except for data that is public in nature.

Therefore, information will only be provided to their representatives or guardians, upon written request demonstrating such capacity. When the information is required by a third party, the corresponding written authorization from the representatives or guardians of the minors will be necessary.

ARTICLE FIVE: AREAS RESPONSIBLE FOR INFORMATION PROCESSING.
The collection, storage, use, circulation or suppression of personal data and the handling of inquiries and claims at MEQ. COSMETICS SAS will be carried out by:

a) The Commercial Advisory Department will be responsible for the processing of customer information (retail sales).

b) The Human Resources Department, under the guidelines of the Legal Representative and the Legal Department, will be responsible for processing the employment information of employees. ​

c) The Purchasing Department, under the guidelines of the Legal Representative, will be responsible for processing supplier and laboratory information.

d) The Technology Department, under the guidelines of the legal representative, will be responsible for the custody and security of the information found on the servers where the business information systems operate.

FIRST PARAGRAPH: Permissions to access physical and digital documentation and electronic information will be granted by the Legal Representative in conjunction with the responsible Department.


ARTICLE SIX: DUTIES OF MEQ. COSMETICS SAS AS DATA CONTROLLER: 

MEQ. COSMETICS SAS, as the Data Controller for personal data, will comply with the following duties:

a) Guarantee the Data Subject, at all times, the full and effective exercise of the right to habeas data.

​b) Request and keep a copy of the respective authorization granted by the data subject.

​c) Duly inform the Data Subject about the purpose of the collection and the rights they are entitled to by virtue of the authorization granted.

​d) Preserve the information under the necessary security conditions to prevent its alteration, loss, consultation, unauthorized or fraudulent use or access.

​e) Guarantee that the information provided to the data processor is truthful, complete, accurate, updated, verifiable and understandable.

​f) Update the information, timely communicating to the data processor all new developments regarding the data previously provided and adopt other necessary measures to keep the information provided to the latter updated.

​g) Rectify the information when it is incorrect and communicate the relevant information to the data processor.

​h) Provide the Data Processor, as appropriate, only data whose Processing is previously authorized.

​i) Require the Data Processor at all times to respect the security and privacy conditions of the Data Subject's information.

​j) Process inquiries and claims submitted.

​k) Inform the Data Processor when certain information is under discussion by the Data Subject, once the claim has been submitted and the respective process has not concluded.

​l) Inform the Data Subject, upon request, about the use made of their data.

​m) Inform the data protection authority when security code violations occur and there are risks in the administration of Data Subjects' information.

ARTICLE SEVEN: CONFIDENTIAL INFORMATION RESERVATION

MEQ. COSMETICS SAS, reserves, in the events contemplated in the Law and in its internal regulations, the power to maintain and classify certain information contained in its databases as confidential, such as product ownership records and other information perceived in commercial relations with its suppliers or laboratories.

ARTICLE EIGHT: RIGHTS OF DATA SUBJECTS. 
In accordance with current national regulations, the Data Subject of personal data will have the following rights:

a) Know, update and rectify their personal data with MEQ. COSMETICS SAS. This right may be exercised, among others, regarding partial, inaccurate, incomplete, fragmented or misleading data, or those whose Processing is expressly prohibited or has not been authorized.

b) Request proof of the authorization granted to MEQ. COSMETICS SAS, except in cases where it is not necessary, in accordance with this Resolution.

c) Be informed by MEQ. COSMETICS SAS, upon request, regarding the use made of their personal data.

d) File claims before the Superintendency of Industry and Commerce in accordance with current national regulations.

e) Revoke authorization and/or request data deletion when the Processing does not respect constitutional and legal principles, rights and guarantees.

f) Access their personal data that has been processed free of charge.

ARTICLE NINE: PURPOSE OF PERSONAL DATA COLLECTION

MEQ. COSMETICS SAS will collect, store, use, process, classify and circulate personal data and other information of the Recipient or Data Subject solely for the purposes described and uses authorized in this Resolution and in current laws. Consequently, the Recipient or Data Subject expressly authorizes MEQ. COSMETICS SAS, among other data processing in accordance with the data purposes, for the collection, storage, classification, use and circulation of their personal data for the following purposes and in the following circumstances:

1. Evaluate and identify the impact of MEQ. COSMETICS SAS through the commercial development (marketing) of the Recipients of the products and thus establish improvement actions.

2. Send you information and communications about the commercial offer, benefits, news from MEQ. COSMETICS SAS and relevant information for the Recipient.

3. Provide assistance, service and technical support for our products and services.

4. Analyze, monitor and study the information in the Database to maintain, increase and improve the services offered by MEQ. COSMETICS SAS.

5. Provide competent authorities with the information required in compliance with laws, regulations or judicial or administrative processes.

6. Prevent technical problems and stop or prevent fraud, attacks on the security of MEQ. COSMETICS SAS or others.

7. Protect the property rights of MEQ. COSMETICS SAS, of the Recipients, and of the Recipients of the Database.

8. Respond to Recipient requests, confirm attendance at events, ratify information, present proposals, confirm data and invoice services.

9. Establish communication between MEQ. COSMETICS SAS and the Recipients for any purpose related to advertising offers and electronic marketing of any product or service of MEQ. COSMETICS SAS or third parties.

10. Evaluate the quality of the services provided, the market positioning of MEQ. COSMETICS SAS, quality, among others, with a view to continuous improvement of the brand.

11. Carry out the necessary steps to comply with the obligations inherent to the services of MEQ. COSMETICS SAS. 

ARTICLE TEN: SUBJECTS AUTHORIZED TO REQUEST INFORMATION

The personal information under the Processing of MEQ. COSMETICS SAS, as its controller, may be provided to the following persons:

a) To the Data Subjects, who must sufficiently prove their identity through the different means made available by MEQ. COSMETICS SAS.

b) To the successors in title or legal representatives of the Data Subjects, when they prove such capacity.

c) To third parties authorized by the Data Subject or by law, once written proof of authorization has been presented.

d) To public or administrative entities in the exercise of their legal functions or by judicial order.

ARTICLE ELEVEN: LEGITIMACY FOR THE EXERCISE OF THE DATA SUBJECT'S RIGHTS. 

The rights of the Data Subjects established in this Resolution may be exercised by the following persons:

​a) By the Data Subject, who must sufficiently prove their identity through the different means made available by MEQ. COSMETICS SAS.

b) By the Data Subject's successors in title, representatives and/or attorneys, who must prove such capacity.

c) By stipulation for or on behalf of another.

ARTICLE TWELFTH: AUTHORIZATIONS AND CONSENT

The collection, storage, use, circulation, or deletion of personal data by MEQ. COSMETICS SAS requires the free, prior, express, and informed consent of the data subject.

However, authorization will not be necessary in the case of:

a) Information required by a public or administrative entity in the exercise of its legal functions or by judicial order.

b) Data of a public nature. Public data includes, among others, data contained in public documents, duly executed judicial sentences not subject to reservation.

c) Cases of medical or health emergency.

d) Processing of information authorized by law for historical, statistical, or scientific purposes.

e) Data related to the Civil Registry of Persons.

ARTICLE THIRTEENTH: AUTHORIZATION FOR THE PROCESSING OF PERSONAL DATA: 
The data subject's authorization must be in a physical or electronic written document, according to the model generated by MEQ. COSMETICS SAS, which will be made available to the data subject in the following instances:

a) Employees must provide their authorization according to the format and procedure established by MEQ. COSMETICS SAS at the time of signing their employment contract.

b) Contractors or suppliers who provide their services to MEQ. COSMETICS SAS for the first time must provide their authorization according to the format and procedure established by MEQ. COSMETICS SAS at the time of entering into the commercial agreement.

c) Users (distributors and retail customers) must provide their authorization according to the format and procedure established by MEQ. COSMETICS SAS at the time of accessing the service.

ARTICLE FOURTEENTH: REVOCATION OF AUTHORIZATION
Data subjects may revoke consent to the processing of their personal data at any time, provided that no legal or contractual provision prevents it.

PARAGRAPH: There are two modalities in which the revocation of consent may occur:

a) Total revocation of the consented purposes, meaning that MEQ. COSMETICS SAS must completely cease processing the data subject's data.

 b) Partial revocation of consent, some processing purposes that MEQ. COSMETICS SAS, in accordance with the authorization granted, may carry out and with which the data subject agrees, remain safe.

ARTICLE FIFTEENTH: USE AND
STORAGE OF PERSONAL DATA
In accordance with the purpose of personal data processing, MEQ. COSMETICS SAS will store the information in the manner it deems most appropriate and that complies with the security required for the protection of the data subject's data.

ARTICLE SIXTEENTH: INQUIRIES.
Data subjects, or their successors, may consult the data subject's personal information held in the databases of MEQ. COSMETICS SAS. Consequently, MEQ. COSMETICS SAS guarantees the right of consultation, providing data subjects with all the information contained in the individual record or linked to the data subject's identification.

In any case, regardless of the mechanism implemented for handling consultation requests, they will be addressed within a maximum period of 5 business days from the date of receipt.

If it is not possible to address the consultation within said period, the reasons for the delay will be stated and the date on which the consultation will be addressed will be indicated, which in no case may exceed 5 business days following the expiration of the first period.

ARTICLE SEVENTEENTH: CLAIMS, RECTIFICATION AND DATA UPDATE
The data subject or their successors who believe that the information contained in a database of MEQ. COSMETICS SAS should be corrected, updated, or deleted, or when they observe an alleged breach of any of the duties contained in the Law, may submit a claim to it.

MEQ. COSMETICS SAS is obliged to rectify and update, at the request of the data subject, their information that is incomplete or inaccurate, in accordance with the procedure and terms indicated above. In this regard, the following will be taken into account:

In requests for rectification and updating of personal data, the data subject must indicate the corrections to be made and provide documentation supporting their request.

MEQ. COSMETICS SAS has full freedom to enable mechanisms that facilitate the exercise of this right, as long as they benefit the data subject. Consequently, electronic or other means deemed relevant may be enabled. 

MEQ. COSMETICS SAS may establish forms, systems, and other simplified methods, which must be informed and made available to interested parties.

ARTICLE EIGHTEENTH: DATA DELETION.

The data subject has the right, at all times, to request MEQ. COSMETICS SAS to delete their personal data when:

a) They consider that it is not being processed in accordance with the principles, duties, and obligations set forth in current regulations.

b) It is no longer necessary or relevant for the purpose for which it was collected.

c) The period necessary for the fulfillment of the purposes for which it was collected has passed.

This deletion implies the total or partial elimination of personal information according to what is requested by the data subject in the records, files, databases, or processing carried out by MEQ. COSMETICS SAS.

PARAGRAPH: The right of cancellation is not absolute and MEQ. COSMETICS SAS may deny its exercise when:

a) The data subject has a legal or contractual duty to remain in the database.

b) The deletion of data hinders judicial or administrative actions linked to tax obligations, the investigation and prosecution of crimes, or the updating of administrative sanctions.

c) The data is necessary to protect the legally protected interests of the data subject; to carry out an action in the public interest or to comply with a legal obligation acquired by the data subject.

ARTICLE NINETEENTH: PROCEDURES FOR SUBMITTING CLAIMS.
At any time and free of charge, the data subject or their representative may request MEQ. COSMETICS SAS to rectify, update, or delete their personal data, after proving their identity.

The request for rectification, update, or deletion must be submitted through the following means:

a) Physical document: filed at CALLE 53 #42-10 centro Medellín -Antioquia

b) Telephone service: through the single line: +57 322 6862683

c) Electronic means: through the email: meqcosmetics@gmail.com

PARAGRAPH. Claims or requests submitted by data subjects must be notified by the person in charge of the corresponding department according to the matter, who will be responsible for processing them.

ARTICLE TWENTIETH: CLAIMS REQUESTS:
Requests for claims regarding personal information must contain, at a minimum, the following information:

a) The name and address of the data subject or any other means to receive the response

 b) The documents that prove the identity or personality of their representative.

 c) A clear and precise description of the personal data with respect to which the data subject seeks to exercise any of the rights.

d) Other elements or documents that facilitate the location of personal data, when necessary.

If the claim is incomplete, MEQ. COSMETICS SAS may require the interested party, within five (5) days following the receipt of the claim, to correct the deficiencies. If two (2) months have passed since the date of the request, without the applicant submitting the required information, it will be understood that they have withdrawn the claim. In the event that MEQ. COSMETICS SAS is not competent to resolve the claim, it will transfer it to the appropriate party within a maximum period of five (5) business days and will inform the applicant of the situation, thereby being relieved of any claim or responsibility for the use, rectification, or deletion of the data.

ARTICLE TWENTY-FIRST: INTERNATIONAL USE AND TRANSFER OF PERSONAL DATA AND PERSONAL INFORMATION

 MEQ. COSMETICS SAS may transfer all of its information, for all relationships that may be established with other countries, in the exercise of its activities, subject to the applicable legal requirements, with this Agreement.

Without prejudice to the obligation to observe and maintain the confidentiality of the information, MEQ. COSMETICS SAS will take the necessary measures for these third parties to know and commit to observing the Policies contained in this Agreement, with the understanding that the personal information they receive may only be used for matters related to the specific relationship with MEQ. COSMETICS SAS, and only while it lasts, and may not be used or intended for a different purpose.

MEQ. COSMETICS SAS may also exchange Personal Information with governmental or public authorities of another country and third parties participating in legal proceedings, in the following cases:

a) To comply with applicable laws, including laws other than those of your country of residence.

b) To comply with legal processes.

c) To respond to requests from public and government authorities and to respond to requests from public and government authorities other than those of your country of residence.

d) To protect our rights, privacy, security, or property.

ARTICLE TWENTY-SECOND
This agreement is effective from the date.